Director of Supportive Services
At Jubilee Home we collaborate with justice involved folk to foster belonging, promote healing, and build wellness into our community through quality, low-barrier, supportive housing. Jubilee Home, located in the Historic Hayti neighborhood in Durham, NC, works to create safe, trauma-informed spaces that allow individuals the opportunity to show up authentically, step into bravery, and open the door for healing and transformation. Inspired by SAMHSA’s 8 Dimensions of Wellness, Jubilee Home takes a holistic approach to support individuals as they seek sustainable independence and joyful liberation. Through peer-led case management, weekly wellness programming, and a therapeutic physical environment, Jubilee Home seeks to be a haven for those impacted by the criminal legal system. As Jubilee Home continues to grow, we are seeking a full-time Director of Supportive Services to oversee resident care. This individual will play a critical part in promoting organizational values of support, accountability, and mutuality among residents and staff. This role requires a deep level of care, humility, maturity, integrity, and professionalism. We are looking for someone with an instinctive ability to apply contextual understanding and critical thinking skills to guide our Peer Navigation team, supervise resident case management, engage our service partners, and collaborate with organizational leadership.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES (% = approx. time spent in each area) Service Navigation (40%) - Document and track the efficacy of all Jubilee Home supportive services. Evaluate resident assessment tools and documentation; implement additional tools as needed Collaborate with partner agencies to streamline supportive services for mental health, substance use, and justice-involvement (including but not limited to agencies such as Alliance Health, Carolina Outreach, Justice Services Dept, StepUp Durham, etc.) Support Peer Navigation team in effective and efficient management of resident caseload, identifying and implementing individually-targeted resident interventions. Expand partner agency network through intentional outreach, relationship building, and promotion of Jubilee Home’s services. Engage in ongoing research to inform best practices for trauma-informed, person-centered support. Conduct regular evaluation of all Jubilee Home data to improve service delivery. Peer Staff Mentoring and Development (30%) - Manage Peer Navigation team of 3-5 individuals, providing weekly supervision and ongoing support with role responsibilities, including but not limited to: Effective management of resident caseload. Proper identification and implementation of tailored resident interventions. Regular outreach and community with partners agencies/referral resources. Comprehensive knowledge of Jubilee Home policies and procedures. Consistent documentation of resident interventions. Work directly with residents in a support capacity as needed. Develop a robust system of support for Peer Navigation team, providing regular rhythms for personal growth and accountability through deep listening, problem solving, co-reflection, and team building. Conduct regular staff evaluations for each member of the Peer Navigation team, highlighting strengths and areas for professional growth. Utilize insight from peer staff supervision sessions to inform and improve upon all organizational procedures and protocols. Collaborative Leadership (15%) - Work closely with the administrative team (Executive Director and Director of Wellness Initiatives) to ensure a cohesive vision and mission are being lived out at Jubilee Home. Collaborate with Executive Director on staffing needs, hiring/dismissing staff, & staff schedules. Collaborate with Director of Wellness Initiatives to identify larger staff training needs and opportunities for professional development. Contribute to overall staffing needs, assisting with on-call phone rotation, special events, and occasional holiday support. Work closely with all Jubilee Home staff to promote organizational values, including but not limited to: Setting a tone and culture of support, accountability, and mutuality. Understanding best practices in regards to residents’ social and emotional needs and discerning how to best support residents with their individual care plans. Maintaining organization-wide safe space through the understanding of personal and professional boundaries, sexual harassment policies, and the need for both self and team care. Community Engagement (10%) - Act as an organizational liaison for Jubilee Home, attending regular committee meetings and collaborating to support city and county-wide efforts to improve services for justice-involved individuals. Aid in developing relationships and coordinating care with larger neighborhood network (community members, former residents, Duplex residents, etc.) Fundraising and Sustainability (5%) - Assist development team with select grant writing and management efforts. Assist development team and Board of Directors in donor engagement at select public-facing events. Provide monthly resident reports to Board of Directors in a timely manner.
Qualifications and Competencies: High level of personal commitment to the mission and values of Jubilee Home. Demonstrated experience using heart-forward skills in a professional setting, including but not limited to humility, curiosity, courage, vulnerability, and compassion. Demonstrated experience in mentoring and/or coaching roles. Successful case management experience with excellent organizational skills and attention to detail. Excellent interpersonal and communication skills (both verbal and written.) High expectations for consistent follow through both as relates to self and others on team. Inclusive, empathetic worldview and demonstrated skill working across lines of difference. Preferred but not required: Master's Degree in Social Work or related mental health or human services field, or equivalent professional experience.
Compensation: This is a full-time position (35 hrs/week). Salary begins at $56,000 in addition to health, vision, dental, and life insurance, a 10% employer matching retirement plan, and a YMCA membership Three weeks paid vacation per year, in addition to sick leave, paid maternity/paternity leave, and a one month paid sabbatical every seven years.
TO APPLY: Please send a resume, cover letter, and two professional references to amy@jubilee-home.org. Jubilee Home is committed to fostering an inclusive culture within our organization where people from various backgrounds can participate fully and equitably, as we want to engage all those who can contribute to our mission. Jubilee Home does not discriminate on the basis of race, religion, gender, age, marital status, ability, or sexual orientation.